Returns & Refunds Policy | Shades of Sam
H1: Returns & Refunds Policy
Last updated: 21-08-2025
We want you to love your Shades of Sam purchase. If you’re not fully satisfied, here’s how our returns and refunds process works in Ghana.
Return Eligibility
- Returns accepted within 7 days of purchase
- Items must be unused, in original packaging, with proof of purchase
- Excludes prescription lenses, opened contact lenses, and discounted items (unless defective)
Return Process
- Contact customer support within 7 days
- Return item to our shop or via courier
- Our team inspects the product and confirms approval
Refunds
- Refunds processed within 5–10 working days
- Refund method: Original payment (MoMo, Bank Transfer, etc.)
Exchanges
- You may exchange for another item of equal or higher value (paying the difference if applicable).
Defective or Wrong Items
If you receive a damaged or incorrect item, we cover the return delivery cost.
🔗 CTA: Need a return? Start by contacting us at shades of sam